Return & Exchange Policy
Thank you for shopping with AT SIGNATURE. We strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your item, please review our returns policy below:
- Eligibility for Returns
- Time Frame: Items can be returned within 14 days from the date of delivery.
- Condition: Products must be unused, in their original packaging, and with all tags intact.
- Non-Returnable Items: Items like perfumes, earrings, and any personalized products are not eligible for return due to hygiene and customization reasons.
- Return Process
- To initiate a return, please contact our Customer Service team with your order number and reason for return. Once approved, we will guide you on the return shipping process.
- Return Shipping Cost: Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
- Refunds
- If a refund is requested, we will notify you of the approval or rejection of your refund after receiving and inspecting the returned item.
- Approved refunds will be processed within 7 business days and will be issued to the original payment method.
- Please note that shipping fees are non-refundable.
- Exchanges
- If you wish to exchange an item, please initiate the return process first and place a new order for the desired item once your refund is processed.
- Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 24 hours of receiving the item with photos as proof. We will arrange a replacement or a full refund, including return shipping costs.
We are here to make your shopping experience smooth and satisfactory. For any further questions or assistance, please feel free to contact us.